Privacy Policy

Last Updated: June 27, 2026

This Privacy Policy describes how TechGents ("we," "us," or "our") collects, uses, and protects information when you visit our website at thetechgents.com or engage with our services. By using this website, you agree to the practices described in this policy.

Information We Collect

Information You Provide Directly

When you submit an inquiry through our contact form, we collect the information you provide, which may include:

  • Your name
  • Your email address
  • Your phone number
  • The nature of your inquiry or project description

We use this information solely to respond to your inquiry and communicate with you about potential or active service engagements. We do not sell, rent, or share your contact information with third parties for marketing purposes.

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

  • Your IP address and general geographic location
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring website or search query
  • Device type and operating system

This information is collected through cookies and analytics tools and is used to understand how visitors use our website and to improve its performance and content.

Cookies

Our website uses cookies — small text files placed on your device — to support basic website functionality and analytics. We use the following types of cookies:

  • Essential Cookies: Required for the website to function properly. These cannot be disabled without affecting site functionality.
  • Analytics Cookies: Used to collect anonymous data about how visitors use our website. This data helps us improve the site experience.
  • Functionality Cookies: Used to remember preferences and improve your experience on return visits.

You can instruct your browser to refuse cookies or alert you when cookies are being sent. Note that some parts of the website may not function correctly if cookies are disabled.

Third-Party Services We Use

Google Analytics

We use Google Analytics to collect anonymous data about website traffic and visitor behavior. Google Analytics uses cookies to collect this information and reports it to us in aggregate form. Google's privacy policy is available at policies.google.com/privacy.

Google reCAPTCHA

Our contact form is protected by Google reCAPTCHA to prevent automated spam submissions. reCAPTCHA collects hardware and software information and sends it to Google for analysis. Google's use of this data is governed by their privacy policy. Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

Squarespace

This website is hosted on Squarespace. Squarespace may collect certain technical data as part of providing hosting services. Their privacy policy is available at squarespace.com/privacy.

Zoho Assist

TechGents uses Zoho Assist to provide secure remote technical support to clients. Remote access sessions are conducted only with the explicit consent of the client. For clients who have authorized unattended access as part of an ongoing service agreement, TechGents may access authorized devices to perform routine maintenance or after-hours support tasks. All remote access activity is governed by the service agreement between TechGents and the client. Zoho's privacy policy is available at zoho.com/privacy.

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to inquiries submitted through our contact form
  • To communicate with active and prospective clients about services
  • To provide, manage, and improve our IT support, consulting, and design services
  • To analyze website traffic and improve the user experience
  • To protect the security and integrity of our website
  • To comply with applicable legal obligations

How We Protect Your Information

We take the security of your information seriously. Our website operates over HTTPS with SSL encryption. Contact form submissions are transmitted securely. Remote support sessions conducted via Zoho Assist use end-to-end encryption.

No method of electronic transmission or storage is 100% secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security.

Data Retention

We retain contact form submissions and client communication records for as long as is necessary to fulfill the purposes outlined in this policy or as required by applicable law. Analytics data collected by Google Analytics is retained in accordance with Google's standard retention policies.

Children's Privacy

Our website and services are directed at businesses and business professionals. We do not knowingly collect personal information from anyone under the age of 13. If you believe a minor has submitted information through our website, please contact us and we will take prompt steps to remove that information.

Links to Third-Party Websites

Our website and blog posts may contain links to third-party websites. TechGents is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

Disclosure of Your Information

We do not sell or rent your personal information. We may disclose your information in the following limited circumstances:

  • Service providers: Third-party tools we use to operate our website and deliver services (listed above), subject to their own privacy policies
  • Legal requirements: When required by law, court order, or other valid legal process
  • Protection of rights: When necessary to protect the rights, property, or safety of TechGents, our clients, or others
  • Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

TechGents
Springfield, Illinois
Phone: (217) 960-0923
Website: www.thetechgents.com